We are looking for a Product Operations Manager to help streamline our operations and take them to the next level. We operate in a complex ecosystem with many stakeholders and partners, and this role will have a direct impact on how we are able to scale to meet their needs as we grow.
Coordinate with insurance carrier partners to guide our products through to launch
Develop and maintain dashboards to monitor platform performance and system health
Identify user experience issues and develop approaches for improvement
First pass QA and QC testing of our products ensuring we meet the highest quality bar
Help customers resolve problems by email, chat, phone or whatever channel they need
Manage our social media accounts and help us engage directly with our constituents
Work closely with marketing and business development to proactively anticipate new product development and needs
Process-minded, with a bias to developing processes to help a small team stay efficient and effective
Pragmatic, you don’t miss the forest for the trees and can reason about when a solution is practical and makes sense
Organized, you can manage and stay on top of multiple simultaneous workstreams
Optimistic and upbeat, you carry a "can do" attitude into every customer interaction
A builder at heart, you love creating and being part of a creative process
Collaborative and communicative, you know that we go farther together
Thrive under ambiguity, you prefer the chaotic beauty of an early stage company to a big company box
Worked in customer service, customer success, or operations
HTML/web experience or willingness to learn
Analytics experience or willingness to learn
At Liferaft we are building a health expense safety net designed for real life. No one should have to choose between quality medical care and financial ruin and our mission is to make sure they don’t. You’ll be joining an early-stage startup with the opportunity to help build the foundation of the business from the ground up and have a direct impact on the trajectory of our company. We are experienced startup operators and insuretech/fintech veterans who are hugely passionate about modernizing enormous industries that haven’t been updated in decades.
Send us your resume and let us know why this role excites you.